Job Description

VETERANS ARE ENCOURAGED TO APPLY

Responsibilities:

-Recruit and onboard top talent, creating a welcoming and successful start for every new team member.

• Cultivate a vibrant workplace culture through engaging events and initiatives, being a go-to resource for employee well-being.
• Design and deliver impactful training programs, tracking progress and empowering our team's growth.
• Develop clear job descriptions and manage confidential employee information with care.
• Potentially lead and mentor warehouse staff, fostering a high-performing team.
• Optimize Our Systems (Process Improvement):
• Develop and maintain clear guides and Standard Operating Procedures (SOPs) for consistent excellence.
• Contribute to the development and implementation of effective policies and procedures.
• Analyze workflows to identify and implement improvements for greater efficiency and smoother operations.
• Build effective workflows and ensure top-notch quality control.
• Proactively identify and implement opportunities for improvements in safety, training, quality, productivity, and delivery.
• Be the friendly voice and helpful resource for inbound customer, vendor, and internal inquiries via phone, email, and correspondence.
• Maintain clear and professional internal and external communications.
• Provide exceptional customer service with politeness and confidence, resolving inquiries about our products and services.
• Optimize our automated Interactive Voice Response (IVR) system for a better customer experience.
• Accurately record customer interactions and diligently address and resolve issues, escalating when necessary.
• Monitor online orders and customer inquiries, creating helpful email templates.
• Manage and resolve issues related to returns, refunds, in-store errors, and vendor needs.
• Power Our Operations (Store Management & Administration):
• Maintain an organized and efficient office environment, managing schedules, supplies, and vendor relationships.
• Ensure our office space is safe, well-maintained, and conducive to productivity.
• Generate customer quotes and follow through to ensure timely order fulfillment.
• Draft professional correspondence and coordinate effectively with vendors.
• Contribute to special projects, marketing/social media initiatives, and other dynamic tasks.
• Prepare and maintain various reports, including tracking and analyzing return rates and KPIs to drive improvements.
• Create Purchase Orders and maintain a Work in Progress tracker.
• Collate essential documents like invoices and packing slips.
• Handle other tasks as needed to support our growing business.

Qualifications:

• High School Diploma required, bachelor's preferred

Schedule:

• Monday-Friday

Salary:

$20.00 - $24.00/hr.

How to Apply: Please send your resume to admin@armynavyusa.com and put as subject "NYS DOL Ref. "Business Administrator"

Job Tags

Work at office, Monday to Friday

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