Job Description

Job Title: Dairy Queen Team Member

Reports To: Manager

FLSA Status: Non-Exempt Hourly

Role Type: Full-time or Part-time

Working Hours: This position requires flexible availability, including evenings, weekends, and some holidays. Weekly hours will vary depending on business needs.

Company Summary: Refuel Operating Company, LLC (“Refuel”) is a fast-growing convenience store and fuel operator dedicated to providing great service, fresh food, and a welcoming experience for every guest. Backed by strong growth and a people-first culture, Refuel offers team members the opportunity to build rewarding careers in a supportive environment that values integrity, teamwork, and community. Whether in our stores, offices, or field operations, we empower employees to grow with us, contribute to our success, and make a positive impact in the communities we serve.

Job Summary: Dairy Queen Team Member provides friendly, fast, and accurate service to guests while preparing food and treats to brand standards. This role supports daily restaurant operations by delivering excellent customer service, maintaining cleanliness, and working as part of a team to ensure a positive guest experience.

Company Perks: Competitive pay rate with a raise after 90 days, Daily Pay access, discounted gas, free drinks & food discounts, 401K, referral bonuses, & so much more!

Job Duties and Responsibilities :

• Greet guests promptly and take orders accurately using the point-of-sale system
• Prepare food items, ice cream treats, and beverages according to Dairy Queen standards
• Assemble and present orders quickly and correctly
• Maintain cleanliness of workstations, dining areas, and restrooms
• Follow food safety, sanitation, and health guidelines at all times
• Handle cash and process payments accurately
• Restock supplies and ingredients as needed
• Work collaboratively with team members to meet service and speed goals
• Assist with opening and closing duties as assigned
• Address guest questions or concerns in a friendly and professional manner

Knowledge, Skills, and Abilities:

An ideal candidate will have experience with or understanding of:

• Basic understanding of food safety and sanitation.
• Good customer service and communication skills.
• Ability to learn and follow company procedures.
• Ability to work efficiently in a fast-paced environment.
• Strong time management and organizational skills.
• Team-oriented with a positive, professional attitude.
• Ability to handle multiple tasks and adapt to changing priorities.

Education and Experience:

An ideal candidate will have the following education and experience:

• Previous retail, food service, or customer service experience.
• On-the-job training is provided for all new team members.

Working environment and physical requirements:

• Must be 16 years or older to apply
• Must be able to stand during the entire work shift.
• Must be able to work in a cooler at a temperature of 35 degrees for up to 30 minutes.
• Must be able to lift 50 lbs.
• Must be able to tolerate gas fumes and cleaning products.
• Must be able to climb a ladder to clean windows.

Travel: Must be able to travel up to 10%

At-Will Employment: This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.

EEO Statement: Refuel is an equal opportunity employment employer to all applicants and team members. Refuel does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information based on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws.

The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be

required. Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.

Version Date: 12/20/2025

At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.

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