Full-Time $18.00 Per Hour | $800–$1,000 Per Week
At TLC Solutions of Florida, transportation is about far more than getting someone from Point A to Point B.
We provide compassionate, dependable non-emergency medical transportation services that help patients safely transition from hospitals, rehabilitation facilities, nursing homes, assisted living communities, and medical appointments back to where they belong.
As a Dispatcher, you'll serve as the central connection point between patients, families, healthcare providers, and transportation teams.
You'll communicate with hospital discharge planners, nurses, case managers, facility administrators, patients, family members, and drivers—often during stressful and time-sensitive situations where professionalism, empathy, and clear communication are critical.
This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and can remain calm while coordinating multiple moving parts throughout the day.
TLC Solutions of Florida is a Christian-based transportation company dedicated to serving patients and families with compassion, dignity, and professionalism.
Our mission is simple:
To ensure no patient is left stranded when they need care and transportation most.
We proudly provide 24/7 transportation support throughout South Florida and have built our reputation on reliability, responsiveness, and exceptional customer care.
Our culture is built on:
Faith and integrity
Compassionate service
Accountability
Excellence in communication
Professionalism
Respect for every patient and family
Going above and beyond when others won't
Every member of our team plays a critical role in helping patients safely reach their destinations while receiving the care and attention they deserve.
The Dispatcher serves as the operational heartbeat of TLC Solutions.
You will coordinate transportation requests, communicate with drivers, collaborate with hospitals and healthcare facilities, assist patients and families, and ensure transportation services run efficiently and on schedule.
This position requires exceptional communication skills, strong organization, excellent phone etiquette, and the ability to remain calm under pressure.
Every day brings new challenges, and your ability to manage information, solve problems, and support both customers and drivers will directly impact patient experiences and company success.
Schedule, assign, and coordinate transportation requests
Dispatch drivers efficiently based on location, availability, and urgency
Monitor transportation schedules throughout the day
Communicate route updates and schedule changes
Track transportation status and ensure timely service delivery
Help resolve scheduling conflicts and operational issues in real time
Communicate directly with hospitals, nursing facilities, rehabilitation centers, assisted living communities, and medical offices
Coordinate transportation arrangements with case managers, nurses, discharge planners, and healthcare staff
Serve as a professional point of contact for patients and family members
Provide updates regarding transportation schedules and service status
Assist individuals who may be experiencing stressful or emotional healthcare situations
Deliver exceptional customer service on every interaction
Demonstrate professionalism, patience, empathy, and strong bedside manner over the phone
Listen carefully and respond appropriately to customer concerns
Help families navigate transportation-related questions and challenges
Create a positive experience during important healthcare transitions
Perform data entry and maintain accurate records
Document transportation requests and customer information
Update scheduling systems and operational databases
Maintain communication logs and service documentation
Assist with administrative and operational support tasks as needed
$18.00 per hour
Typical earnings of $800–$1,000 per week
Consistent full-time hours
Weekly payroll
Minimum one year of customer service, call center, dispatch, scheduling, or phone-based support experience
Excellent verbal communication skills
Strong English-speaking and phone communication abilities
Professional demeanor with outstanding customer service skills
Strong multitasking and organizational abilities
Ability to remain calm and focused in high-pressure situations
Comfortable working with multiple systems and software platforms
Accurate data entry and computer skills
Candidates with experience in any of the following areas are strongly encouraged to apply:
Dispatching
Transportation coordination
Non-emergency medical transportation (NEMT)
Medical scheduling
Healthcare administration
Call center operations
Patient services
Medical office support
Customer service leadership
Dispatcher experience is considered a major advantage for this role.
The most successful Dispatchers at TLC Solutions are:
Excellent communicators
Compassionate and patient-focused
Quick thinkers and problem solvers
Highly organized and detail-oriented
Comfortable managing multiple priorities simultaneously
Confident speaking with healthcare professionals and families
Dependable under pressure
Service-oriented and team-focused
Your efforts directly help patients and families during important healthcare transitions.
You aren't simply answering phones—you are coordinating critical transportation services that people depend on.
Join a growing organization with opportunities for advancement and professional development.
Work alongside professionals who care deeply about serving others and supporting one another.
Become part of a Christian-based organization committed to compassion, integrity, and service.
Enjoy reliable weekly pay and a consistent full-time schedule.
West Palm Beach, FL
Serving Palm Beach County and surrounding communities.
If you're an organized, compassionate professional who enjoys helping people, communicating with healthcare providers, and keeping operations running smoothly, we'd love to meet you.
Join TLC Solutions of Florida and help us continue moving people forward with care, professionalism, and purpose.
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