Field Service Job at VDart Inc, Des Moines, IA

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  • VDart Inc
  • Des Moines, IA

Job Description

Job Title: Field Services
Job Location: DesMoines, IA (Onsite)


Job Type: Contract

Job Summary

We are seeking a skilled Desktop Field Service Engineer to provide onsite technical support for desktop, laptop, printer, and peripheral devices. The ideal candidate will have experience troubleshooting hardware, software, and network issues while delivering excellent customer service in a field support environment.

Key Responsibilities

  • Provide onsite desktop support for laptops, desktops, printers, scanners, and peripheral devices.
  • Install, configure, troubleshoot, and maintain Windows 10/11 systems.
  • Diagnose and resolve hardware, software, and network connectivity issues.
  • Install and configure applications, drivers, and security updates.
  • Perform desktop, laptop, and printer deployments, replacements, and upgrades.
  • Configure and support Microsoft Office 365 applications.
  • Manage user accounts, passwords, and permissions using Active Directory.
  • Support VPN connectivity and remote access issues.
  • Perform hardware break-fix, IMAC (Install, Move, Add, Change), and asset management activities.
  • Coordinate with network, server, and application support teams for issue resolution.
  • Maintain documentation of support activities and inventory.
  • Ensure adherence to SLA and customer service standards.

Job Tags

Contract work, Work at office, Remote work

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