Job Description

• Position: Group Operations Coordinator (Full-time)
• Location: New York, NY (On-site)
• Work Hours: 8:45 AM – 5:45 PM 
• Salary Range: $50,000~60,000 per year (Final salary will be determined based on experience and skills. Benefits package to be discussed during the interview process.)

Job Overview:
We are seeking a detail-oriented and proactive Group Operations Coordinator to join our New York office. This role is responsible for managing and executing group travel arrangements, primarily for Japanese clients traveling within the United States. The ideal candidate is bilingual in Japanese and English, highly organized, and experienced in coordinating logistics for group tours; however, we also welcome applicants who are passionate about the travel industry, even if they are new to the field!

Key Responsibilities:

• Coordinate and manage all aspects of group travel operations, including transportation, accommodations, dining, and sightseeing arrangements
• Communicate with vendors such as hotels, bus companies, restaurants, and local guides to ensure smooth execution of itineraries
• Prepare and manage travel documents, itineraries, and operation sheets
• Handle last-minute changes, emergencies, and on-site issues efficiently and professionally
• Liaise with clients and partners in both Japanese and English
• Monitor budgets and ensure cost-effective operations
• Provide on-site or remote support during group tours as needed

Qualifications:

• Native-level Japanese and business-level English
• Prior experience in travel operations, tourism, or hospitality preferred
• Strong organizational and multitasking skills
• Excellent communication and problem-solving abilities
• Ability to work under pressure and handle unexpected situations
• Proficiency in Microsoft Office (Excel, Word, Outlook)

Requirements:

• Must be authorized to work in the United States (visa sponsorship is not available)
• Ability to work on-site in New York, NY

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