Job Description
Our client is seeking a highly motivated and empathetic individual to join our team as a Care Coordinator. In this critical role, you will be the first point of contact for patients, physicians, and referral sources, providing compassionate support and efficient, first-call resolution. Location: Remote Hours: Must be flexible between 7:00 a.m. to 7:00 p.m. CST Rate: $20.00 per hour Please apply online for consideration
salary: $19 - $20 per hour
shift: First
work hours: 7 AM - 7 PM
education: High School
Responsibilities
- Create and complete accurate referrals and applications using our centralized Customer Relationship Management (CRM) platform, staying updated on any policy or procedural changes.
- Resolve patients' questions and concerns regarding their patient journey status with clarity and empathy.
- Enter detailed, accurate, and clear information into our company proprietary software while conversing with patients via telephone.
- Place outbound phone calls for patient follow-ups or confirmations to ensure timely progression of their accounts.
- Maintain high-quality service while providing an empathetic and supportive experience to the patient by confidently controlling the conversation and clearly educating the caller.
- Interact with patient referral sources, which may include healthcare providers, to efficiently process new applicants.
- Take ownership of patient accounts from initial contact through final approval or denial, ensuring a seamless experience.
Skills
- Medicare/Medicaid
- Customer Service
- Prioritizing
- Working Independently
- Problem Solving
- Multi-tasking
- Healthcare Customer Service (2 years of experience is required)
- healthcare call center (2 years of experience is required)
- Pharmacy benefits (1 year of experience is preferred)
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Tags
Hourly pay, Permanent employment, Temporary work, Work experience placement, Flexible hours, Shift work