Job Title: Inside Sales Manager
Location (City, State): Rockwall, TX
Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Type of Employment: Direct Hire
Compensation: $100,000 – $120,000 annually, plus bonus opportunity
Industry: Manufacturing
Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits with company match.
Job Description:
Addison Group is partnering with our client, a growing manufacturing organization, to identify an experienced Inside Sales Manager. This leadership position will oversee the inside sales function, guide a team of account management professionals, and help drive revenue growth through customer retention, process optimization, and strategic sales initiatives.
The ideal candidate will bring a strong background in inside sales leadership, customer relationship management, and operational excellence. This role requires a collaborative leader who can develop high-performing teams, leverage data to improve results, and partner across departments to support business objectives.
Key Responsibilities:
• Lead, mentor, and support a team of inside sales and account management professionals, ensuring achievement of departmental goals and performance expectations.
• Create an environment focused on accountability, professional development, and continuous improvement.
• Monitor team productivity and effectiveness through regular coaching, performance discussions, and sales reviews.
• Oversee customer account activities including pricing requests, order coordination, customer communication, and issue resolution.
• Identify opportunities to expand existing customer relationships and support revenue growth initiatives.
• Maintain a high standard of customer service by ensuring timely communication and accurate order processing.
• Work closely with field sales teams to align on customer strategies, territory planning, and growth opportunities.
• Establish performance metrics and regularly evaluate key indicators such as sales activity, customer retention, responsiveness, and conversion results.
• Utilize CRM tools to manage forecasting, sales reporting, pipeline visibility, and customer engagement activities.
• Analyze sales and customer data to uncover trends, improve processes, and support strategic decision-making.
• Collaborate with marketing teams on lead management efforts and follow-up activities related to campaigns and inbound opportunities.
• Partner with operations, supply chain, and finance teams to ensure customer expectations, inventory availability, pricing strategies, and profitability goals are met.
• Drive process improvements that increase efficiency, streamline workflows, and enhance the overall customer experience.
• Support implementation and adoption of sales technologies, CRM platforms, and operational best practices.
Qualifications:
• High school diploma required; additional education is a plus.
• Minimum of 5 years of experience in inside sales, account management, customer service, or a related client-facing environment.
• At least 3 years of leadership experience managing direct reports within an inside sales, customer support, or account management team.
• Demonstrated success leading teams that achieve sales, retention, or customer satisfaction objectives.
• Prior experience within manufacturing, distribution, wholesale, industrial, or technical product environments is highly preferred.
• Strong leadership capabilities with a track record of developing experienced team members and implementing effective sales strategies.
• Ability to introduce new ideas and best practices related to customer engagement, quoting processes, lead reactivation, territory alignment, and account growth.
• Results-oriented mindset with experience establishing and managing performance goals and accountability measures.
• Proficiency with CRM platforms such as Salesforce or comparable systems.
• Experience working within ERP systems; exposure to Plex or similar platforms is advantageous.
• Excellent communication, organizational, analytical, and problem-solving skills.
• Ability to manage competing priorities and adapt in a fast-paced business environment.
• Strong collaboration skills with experience working cross-functionally across multiple departments.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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