Job Description

Job Summary

Royal Automotive Group believes in customer care that says, "You're Family." This is evident in all aspects of the business, and the proof lies in the numerous national awards and superior customer reviews on consumer websites such as dealerrater.com and google reviews. Since March 1977, Royal has sold and serviced thousands of vehicles to happy customers who keep coming back to us because they know they were treated like family.

Royal Automotive Group is looking for a Parts Counterperson! Our Parts Counterperson sells parts to all customers, over the counter, through the shop, or on the phone. The ideal candidate will have knowledge in this field along with previous experience. We are looking for someone who is helpful, outgoing, and is searching for an opportunity to grow their career and within Royal.

RESPONSIBILITIES:

• Greets and assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Determines if the part is in stock, needs to be ordered or is available locally, providing pricing and availability information to customer.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary; informs customer of expected delivery date.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.

QUALIFICATIONS:

• Must be at least 18 years old
• High school diploma or GED
• Has at least 2 years' experience in Auto Parts
• Must have a clean/ unrestricted Driver's License
• Must have an impressive work-ethic
• Neat, clean, and professional appearance
• Must be organized and have the ability to problem solve
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

BENEFITS:

• Competitive Pay
• 401(k) Profit Sharing
• Life Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Time

Royal Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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