Job Description

POSITION SUMMARY

The Patient Access Representative plays a crucial role in providing exceptional service to patients and ensuring smooth operational flow within the healthcare facility. This position is responsible for managing patient registrations, verifying insurance information, facilitating the check-in and check-out processes, and handling switchboard operations.

KEY RESPONSIBILITIES

• Greets and assists patients during the registration process. Maintain a positive and welcoming environment for patients and their families. Deliver exceptional customer service by addressing patient inquiries and concerns.
• Collects and verifies demographic and insurance information.
• Initiates a warm hand off to appropriate staff members to assist patients in understanding their insurance plans, explaining co-pays, deductibles, and other financial responsibilities, if required. Collaborate with the Business Office and Health Information Management departments to address any billing or payment concerns.
• Ensures accurate entry of patient data into the electronic health records system.
• Schedule patient appointments efficiently, considering provider availability and patient preferences. Responsible for ensuring timely access to care for patients and their families.
• Develops positive customer relationships by anticipating and providing solutions to the needs of internal and external customer populations and by giving a high priority to customer satisfaction.
• Operate the switchboard to handle incoming calls, direct calls to the appropriate departments, and provide information as needed. Manage voicemail systems and forward messages to the appropriate personnel. Ensure timely and efficient handling of inquiries and requests through the switchboard.
• Performs other job-related duties including, but not limited to registrations in multiple systems, coverage of ancillary departments, as well as other duties assigned by the Manager or Supervisor attend mandatory monthly staff meetings, in-services, and continuing education sessions. Attend department staff meetings as required within the department. Attend department staff meetings as required within the department.
• Undertakes additional responsibilities as delegated and directed by the supervisor to support the overall functioning and objectives of the Rocky Boy Health Center.

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent (GED/HiSet).
• Minimum of one year's medical office experience and/or customer service-based experience.

DESIRED QUALIFICATIONS

• Associate degree in business, Allied Health or related.
• Three years of medical office experience and/or customer service-based experience.
• Proficient knowledge revenue cycle, medical terminology, and insurance requirements.

Please note that all communication will be via e-mail.

Disclaimer

This employment announcement does not contain a comprehensive description of activities, duties, or responsibilities that are required for this position. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with necessity. Applicants with credentials that do not meet the minimum qualification for this position will not be considered. Rocky Boy Health Center Human Resources disclaims responsibility for ensuring the completion of application packages, considering only those applications received in proper and completed form before the 4:00 PM closing date for the advertised position. This employment announcement is subject to change depending on budget availability and organizational priorities. Employment offers are contingent upon the satisfactory completion of a background check and pre-employment drug test, with successful applicants being subject to a 60 business day probationary period.

Notice to Recruiting Agencies and Third-Party Vendors

Rocky Boy Health Center does not accept unsolicited resumes, proposals, or candidate submissions from recruiting agencies or third-party vendors. We are not seeking new recruiting or placement services for any positions at this time. Any unsolicited submissions will be considered property of Rocky Boy Health Center, and we will not be responsible for any associated fees.

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