Job Description

Waialae Country Club is a private membership club, which provides its members with a championship golf course, dining services, health/recreational facilities, and hosts the PGA Tour's Sony Open in Hawaii. Waialae Country Club is recognized as a Platinum Club of America, Honorable Mention Platinum Club of the World, and is designated as a Distinguished Club with ELITE status by BoardRoom Magazine.

Position: Racquet Sports Attendant

Status: Part-Time (20-29 hours per week)

Department: Racquet Sports

Reports to: Director of Racquet Sports

The Racquet Sports Attendant is responsible for assisting members and guests at the Racquet Sports reception desk; maintaining the Club's racquet sports facilities; and ensuring a clean and safe environment for members and guests.

Job Duties:

• Provides excellent service by engaging with members and guests; and ensuring their needs are met.
• Assists members and guests at the Racquet Sports desk and over the phone with inquiries and court/event reservations; Maintains member and guest register. 
• Assists the Director of Racquet Sports with coordinating Racquet Sports events and marketing upcoming events. 
• Monitors play at the Racquet Sports facility; Notifies Director of Racquet Sports of any infraction of Club rules.
• Under the direction of the Director of Racquet Sports, assists in weekly/monthly/annual schedule of events and clinics to maximize court time usage. 
• Processes retail sales and assists Director of Racquet Sports with maintaining inventory. 
• Assists with daily billing to member accounts; keeps accurate log of cash sales and reconciles with the accounting department. 
• Monitors junior tennis clinic attendance log.
• Stocks adequate supplies on-hand: towels, toiletries, bottled beverages, etc.
• Performs opening/closing routine per operating schedule and assures Hale Ohana Ola facility is secured. Operates and reports malfunctions of the alarm system. 
• Performs routine court maintenance such as removing leaves from Racquet Sports courts; daily brushing of Racquet Sports area, putting court furniture in proper area per opening/closing procedures; and maintaining a neat, clean and safe environment. 
• Informs the Director of Raquet Sports when repairs are needed and submits work orders to the maintenance department. 
• Maintains current knowledge of Club Racquet Sports activities (i.e., events, Jr. programs, etc.,); and working knowledge of Racquet Sports (scoring, rules, code of conduct, etc.).
• In conjunction with the Director of Racquet Sports, creates Racquet Sports related content for The Club’s monthly member newsletter. 
• Facilitates Racquet Sports play and fills in when requested by members (only while on duty). 
• Performs other duties as assigned by the Director of Racquet Sports. 

Qualifications:

• High School Diploma or GED; and/or 6 months of related experience and/or training; or equivalent combination of education/experience.
• Must have excellent communication and customer service skills.
• Must have the ability to perform general administrative duties including filing, phone etiquette, creating flyers, and data entry.
• Must have the ability to use Windows software, Microsoft Office products, Canva, and Point-of-Sale system.
• Knowledge of the USTA Friend at Court (Handbook of Tennis Rules and Regulations); or equivalent combination of education/experience.
• Must be available to work Mondays, Fridays, Saturdays, and Sundays, including nights and holidays.
• Must have CPR/First Aid Certification.
• Must be able to lift and/or move up to 50 pounds.
• Must have experience playing tennis/pickleball with a player rating of 3.5 or greater to provide Racquet Sports Instruction.
• Preferred: Certification as a Racquet Sports Professional from RSPA, PTR, USTA, PPR, etc.

Starting Pay Rate: $22.00 per hour

Benefits:

• Complimentary employee meals
• Golfing privileges
• Free parking
• Holiday bonus
• and more!

Job Tags

Hourly pay, Part time, Work at office, Monday to Friday, Night shift, Weekend work

Similar Jobs