Job Description

The iconic  Caribe Hilton is looking for their next Security Supervisor to join and lead their Security team!

Located on a beautiful peninsula in San Juan, Puerto Rico, it is a vibrant destination beach-front resort! Sitting on 17 acres of tropical landscape, the resort is just a short distance from Old San Juan, the vibrant Condado district and the Puerto Rico Convention Center. Featuring a picturesque ocean-side boardwalk, 652 guest rooms and 65,000 square feet of meeting space.

Ideal Candidate will have at least 2 years of Security Supervisor and Customer Service experience, be reliable and adaptable, have high volume, union, hotel and hospitality experience, computer knowledge, the willingness to learn and adapt in a fast-paced environment and to be able to communicate in Spanish and English and understand the languages.

Shift Pattern:  Full Availability. Candidate will work rotating shifts throughout the week. Weekends and Holidays are required.

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

As a Security Supervisor, you are responsible for the safety and security of all Guests, Team Members and contractors, and visitors while at the hotel. A Security Supervisor is also responsible for the safety and security of the hotel premises and the oversight of the Security Team. Specifically, the Security Supervisor will perform the following tasks at the highest level of service:

• Constant vigilance of hotel operations and premises
• Maintain all documents and key systems to legal and Company requirements
• Recommend improvements in surveillance, security, and fire systems
• Review, quickly and thoroughly, any incidents with the intention of preventing re-occurrences
• Train and supervise the Security Team, organize work schedules, and ensure all policies are followed
• Conduct regular briefings with the Security Team

What are we looking for?

A Security Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous security experience, preferably working within an industry which monitored large volumes of people movement
• Experience in planning, organizing, and enforcing security systems
• Current and working knowledge (proof of valid qualifications required) of fire, safety, and first aid
• Bilingual:  English & Spanish
• Excellent inter-personal and communication skills
• Excellent personal presentation

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous training experience with relevant qualifications
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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