Job Description

As a Capability Manager, you turn strategy into sustained business results. You work at the intersection of business vision and technology delivery, partnering with senior leaders to define future-state capabilities and guide complex initiatives from concept through adoption. With a balance of strategic thinking and practical execution, you help the US Employer business move faster, operate smarter, and deliver measurable value.

Responsibilities

• Define and evolve business capabilities that align to enterprise and US Employer strategies, ensuring clear linkage between strategic intent, investment decisions, and delivery outcomes.

• Act as a trusted advisor to senior business owners by shaping capability roadmaps, setting priorities, and helping leaders make informed trade-off decisions.

• Lead deep discovery and analysis to clarify business problems, validate value hypotheses, and assess downstream impacts across processes, systems, and teams.

• Own the capability lifecycle end to end, including ideation, lean business case development, delivery oversight, and transition to operational readiness.

• Partner closely with technology, architecture, and delivery teams to ensure solutions are scalable, integrated, and aligned with defined capability outcomes.

• Coordinate and influence diverse stakeholder groups, creating alignment across business, technology, and operations while maintaining transparency and momentum.

• Proactively identify risks, dependencies, and constraints, and drive mitigation strategies that protect value realization.

• Enable successful change by engaging operational readiness partners early and supporting communications, training, process documentation, and adoption planning.

Qualifications

Required

• Minimum of 8 years of experience in capability management, product management, program delivery, or a related strategic role supporting complex initiatives.

• Proven ability to influence senior leaders, build consensus, and drive decisions in a highly matrixed environment.

• Strong analytical and problem-solving skills, with the ability to synthesize complex information and present clear recommendations.

• Excellent written and verbal communication skills, including comfort presenting to executive audiences.

• Demonstrated ability to operate effectively in ambiguity, bring structure to evolving problems, and drive progress.

Preferred

• Bachelor's or Master's degree in business, technology, healthcare, or a related field.

• Experience supporting large-scale transformation, enterprise capability initiatives, or product-oriented delivery models.

• Familiarity with healthcare, employer, or payer business environments.

• Strong working knowledge of Microsoft Office tools, including Excel, PowerPoint, Word, Outlook, and OneNote.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 116,100 - 193,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here ( .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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