Job Description

RESPONSIBILITIES

• Maintain Customer Service Index (CSI) rating as set by dealership service manager
• Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
• Schedule appointments and generate estimates
• Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications
• Effectively communicate to the customer the timeline of repair and maintenance
• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
• Document repair and maintenance changes on repair order in the approved manner
• Resolve customer complaints and questions
• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

QUALIFICATIONS

• Minimum high school diploma or GED equivalent required
• Associate’s degree (AA) or equivalent from two-year college or technical school preferred
• Trade school training and education preferred
• At least six months to one year automotive industry or related experience and/or training
• Broad knowledge of new vehicle technologies
• Excellent customer service skills
• Ability to be analytical and multi-task
• Ability to work with little supervision
• Self-motivated enthusiastic presence in a team environment
• Strong written and communication skills
• Consistent and stable work history
• Valid driver’s license and clean driving record
• Professional appearance and work ethic

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