Job Description

WE ARE CAESARS


At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.



Our Mission : “Create the Extraordinary"

Our Vision : “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values : “Blaze the Trail, Together We Win, All-In on Service”


Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

Under general supervision, responsible for contributing to the entertaining atmosphere by greeting and interacting with guests in a friendly manner, while providing guests with change and slot services.

HOW YOU WILL CREATE THE EXTRAORDINARY

(The following statements are intender as general illustrations of the work in this job class and are not all inclusive for specific positions).

1. Create an enjoyable environment for our casino guests, while assisting in observing slot play and ensuring the integrity of casino operations and adhere to all company policies, internal controls and Missouri Gaming Commission.

2. Respond to the needs of guests, and accurately handle guests’ monetary transactions; has the resiliency to deal with difficult guests.

3. Pay and verify jackpots and other handpays on slot machines according to established procedures.

4. Proactively promote the Caesars Reward program; understand current card benefits and information and presents program to guests.

5. Accurately maintains and control money flow during shift with guests.

6. Assists in training new personnel as needed.

7. Patrols work areas to assist and ensure cleanliness standards are achieved, and guest requests are addressed and resolved.

8. Repair minor machine malfunctions and ensure games in work area are operational. Report games needing detailed repairs to Slot Technicians.

9. Replenish games with TITO paper as needed.

10. Assist with dispatching calls and logging paperwork when assigned by a supervisor.

11. Be aware of upcoming marketing events and promotions. Assist with the execution of marketing events involving slots.

12. Have a clear understanding of slot machines and how to read the pay table.

13. Perform other duties as assigned by management.

WHAT YOU WILL NEED

• Must be 21 years of age
• Must be able to obtain and maintain valid gaming license
• Demonstrated ability to accurately account for cash transactions
• Demonstrated ability to work successfully with the public
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
• Must present a professional appearance and demeanor at all times.
• Regular and punctual attendance is required.

These skills and abilities are typically acquired through at least 1 year experience directly related to the accountabilities specified.

TOGETHER WE WIN


We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.



DISCLAIMER


The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.


As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.



ADA


Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.



EQUAL EMPLOYMENT OPPORTUNITY


Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Tags

Local area, Shift work

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