Job Description

The Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent customer satisfaction. Responsible for auditing company service programs to ensure compliance with 100% follow-up through customer callbacks.

Job Responsibilities

•    Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers.
•    Maintains required departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner.
•    Call and process electronic or telephone orders/requests.
•    Phones/Customer Service
•    Check Market Center general email box
•    Prepare ship route for processing (printing, posting)
•    Service call back
•    Service Dispatch
•    Place work order for service calls
•    Process refunds

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

•    3-5 years of work experience preferred.
•    High School Diploma required. Associates Degree preferred.
•    MS Office Experience with proficiency in Excel required.
•    Strong communication skills.
•    Excellent customer service and administrative skills required.
•    Ability to develop and maintain a positive working relationship with others.
•    Detail oriented, ability to multi-task, with strong organizational skills are required

Education

Job Tags

Work experience placement

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